The Technical Specialist position typically works a Sunday-Thursday, evening schedule with some adjustments; some off hour/weekend work may also be required. SUNY Adirondack is transitioning to more digitally based technologies in our classrooms and is looking to find someone who is motivated and creative to be part of the transition team. This individual will also function as the point person for all instructional classroom hardware repair.
Those who have previously applied will be considered and need not reapply. However,
email notification sent to apply@sunyacc.edu from the candidate who wishes to be reconsidered
indicating this desire is advised.
POSITION TITLE: Technical Specialist (SEARCH EXTENDED)
DEPARTMENT: Information Technology Services
FUNCTION: Reporting to the Director of Educational Technology, the Technical Specialist is primarily responsible for providing technical support to the campus community for a range of campus services and applications on both PC and Macintosh platforms. This position also functions as the primary support for audio-video technologies.
RESPONSIBILITIES:
Supervise the help desk staff and coordinate help desk services during designated hours. Mentor student assistants in proper procedures and technical support methodologies.
Install, troubleshoot and maintain technology hardware and software. Assess technical support issues and solve or escalate in a timely manner.
Discover and research new technologies, hardware and software that could potentially affect current or future computing on campus.
Stay current on technologies required to support SUNY Adirondack's classroom technology environment as well as ITS service enhancements, application changes and general system changes.
Develop training and documentation for client based services supported by ITS (applications, hardware and peripherals).
Operate sound systems for special events including concerts and graduation ceremonies.
Operate various types of teleconferencing equipment for direct broadcast, rebroadcast and/or off-air videotaping including satellite and other broadcasts using the campus head-end as well as distance learning classrooms.
Assist in keeping the ITS website current.
Identify and participate in professional development programs related to technology.
Assume responsibilities as requested.
Minimum qualifications: Associate’s degree in Information Technology, Digital Media, Interactive Media, electronics or related field or equivalent combination of education and experience; Bachelor’s degree preferred. An ability to plan and execute original solutions for unique equipment installation or repair projects. Strong written, verbal, and interpersonal skill; ability to maintain records, ability to maintain a good working relationship with individuals and groups; sound judgment; reliability; integrity and physical condition commensurate with the demands of the position. Experience in the use of interactive distance learning equipment preferred. Some off-hour work will be required to respond to critical issues and client requests.
APPLICATION PROCESS
To apply, please submit a cover letter, resume, and the names, telephone numbers and e-mail addresses of three professional references to:
apply@sunyacc.edu (preferred)
or
Director of Human Resources
SUNY Adirondack
640 Bay Rd.
Queensbury, NY 12804
Review of applicants will begin immediately and will continue until position is filled. The salary range is $38,000; placement within range is determined by salary and experience.
SUNY ADIRONDACK values diversity and is an Affirmative Action/Equal Opportunity Employer.