Desktop Support Specialist Certificate

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Desktop Support Specialist Cert (CEDS) In today's fast-paced and fiercely competitive business environment, companies and individuals increasingly depend on complex computing technology to do their work. This dependence and complexity result in an enormous challenge to support the growing number of technology users. This program will prepare students to enter the job market with a set of skills that will allow them to manage the technology found in today's office environment. Students will gain knowledge and experience in dealing with customers and how businesses function. They will be prepared to do problem tracking, statistical analysis on problems and to create meaningful technical reports. Upon completion of the program, students will be prepared to take the CompTIA A+ industry certification in both PC hardware and software. Cr.   Course Title Course Code 1-4   Freshman Experience Hrd 100, Hrd 100A or Hrd 110 3   Introduction to College Writing Eng 101 4   Introductory Statistics with Probability Mat 127 3   Introduction to Business Bus 101 3   Computers and Applications Cis 111 3   PC Hardware Fundamentals Cis 120 3   PC Software Fundamentals Cis 123 3   Office Productivity Software Cis 125 3   HelpDesk Professional Cis 129 3   Introduction to Networking Cis 131 3   Choose one of the following       Advanced PC Applications Cis 126     Intro to Internet Development Cis 122 32 minimum credits required for graduation Program Contact: Recommended First Year First Semester 1-4   Hrd 100, Hrd 100A or Hrd 110 3   Eng 101 3   Cis 125 3   Bus 101 3   Cis 111 3   Cis 120 Second Semester 3   Cis 123 3   Cis 129 4   Mat 127 3   Cis 131 3   Elective

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