Help Desk Support

Student and Classroom Support

The Student Computer Lab is located in Scoville 127.

To request equipment or media services, please submit a SysAid ticket using the "Request" category for all other classroom support use the "Classroom" category.


Hours of Operation

Sunday: 1:00 p.m. - 10:00 p.m.
Monday - Thursday: 7:30 a.m. - 10:00 p.m.
Friday: 7:30 a.m. - 4:00 p.m.

These hours change during  winter session, spring break, and summer. Please call ahead to confirm hours during these periods 518-743-2226.


Office Support

The Information Technology Department is located in Scoville 103. If you have issues regarding equipment located in your office, please submit a SysAid ticket using the "Office Issue" category.


Hours of Operation

Monday - Friday: 8:00 a.m. - 4:00 p.m.


Voicemail is available 24 hours a day 7 days a week.

Quick Links

For assistance, students contact us at 518-743-2226 or email


Faculty and staff should submit a SysAid request.


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