Financial Aid Office

Mission Statement

The Financial Aid Office is dedicated to helping students in the pursuit of their education goals by providing financial information, anticipating concerns, and seeking innovative solutions.  We recognize the unique and intrinsic value of each person and are committed to serving all in a professional and individualized manner treating students with equality, responsibility, and dignity.

Office Operations

Financial Aid representatives are available in Warren Hall weekdays from 8:00 am to 4:00 pm. (8:00 am to 3:00 pm on Fridays) to answer questions and distribute application materials on a walk-in basis. General information can be obtained by telephone; however, to ensure confidentiality, dollar amounts cannot be discussed on the telephone. If you would like to make an appointment to meet with an administrator regarding in-depth questions or concerns, please call the Financial Aid Office at (518) 743-2223 (evening appointments can also be arranged). During the busy months of July, August, and September, the Financial Aid Office will assist callers to the best of our abilities. We apologize if the high volume of calls/visits to our office results in delays in service. Please be patient and understand that we will help you as soon as possible.

Banner Self Service

Banner Self Service can also be used to answer many of your questions and we encourage all students to log in on a regular basis. Requirement Tracking will answer questions about the receipt of your FAFSA record or outstanding requirements (e.g., verification materials, copy of DD214, or social security card) needed prior to the review of your application. The most powerful section of Banner Self Service is the Award section – review your aid eligibility, accept offered work and loan awards, see how your aid is applied or deferred against your semester tuition and fee charges. Finally, the Financial Aid History section will show aid received in 2007-2008 and beyond including your past and current loans.