Distribution of Refund

SUNY Adirondack partners with Nelnet Business Solutions, a financial services company, to deliver refunds to students.

You will have the option of receiving your refund in one of three ways:

  • Direct deposit to your bank account – Direct deposit is quick and easy.  When choosing this method, simply provide your bank account information and your refund will be deposited directly into that account. 
  • Prepaid Debit Card – When choosing this method, your refund will be loaded to any existing prepaid re-loadable debit card.
  • Paper check - When choosing this method, your refund will be mailed to your address on file.

You must select one of the above options in order to receive your refund. Failure to do so will automatically place you in the paper check category.

Sign up for direct deposit through Nelnet using these simple steps:

  1. Log into your Self-Service Banner account, and go to the ‘Student’ tab
  2. Select ‘Student Account’ from the list
  3. Select ‘Set-Up Payment Plan’ from the list

This will redirect you to the Nelnet web portal.  After setting up your profile, you can select ‘Manage Refunds’ in your Nelnet account to set-up a direct deposit.


Do I qualify for a refund?

Students who officially drop or withdraw from the College may be eligible for a bill adjustment.

The adjustment is determined by the date the student processes a Drop/Add or Withdrawal form at the Registrar’s Office, according to the schedule noted below (some exceptions may apply).

Federal aid recipients who withdraw completely before completing 60% of the semester will be subject to the federal government’s Return of Title IV (Federal) Funds regulation (see topic in Financial Aid section of catalog).

Students who unofficially withdraw, in part or whole, are 100% liable for all tuition and fees.

Read the complete Bill Adjustment/Liability Schedule HERE.

Students may be eligible to receive a refund from financial aid or tuition overpayments that occur throughout each semester. A refund occurs when payments and credits on a student account exceed tuition, fees and other charges for a semester. The date of a specific refund depends on many factors, such as liability status, financial aid, etc. Students are encouraged to monitor their Self Service Banner account to check on the status of charges, payments, aid payments and refunds.

A refund request is not required when:

  1. The posting of Title IV financial aid (Pell, SEOG & Federal Direct Loans) results in a credit balance on your Student Account.  A refund will be issued within 14 days of the aid posting.
  2. If your credit balance is a result of a Parent PLUS loan posting to your account.  A refund will be issued within 14 days of the aid posting.

If you become ineligible for financial aid, all balances due to the reduction or loss of financial aid funds are the responsibility of the student.