Student Accounts

Pay your bill electronically with Nelnet! 

First, you have to create an account. To do this:

1. Log into Banner.
2. Select “Student Account by Term” from the Student Services menu.
3. From the dropdown menu, select the term for which you are paying.
4. Then click the green “Pay Now” button on the top-right corner. This will take you to Nelnet, where you have to create an account.  
5. Select "Create a username & password" on the right-hand side, then follow the instructions to set up an account.
6. Choose whether to enroll in a payment plan or pay by credit card. 

Please note: The Nelnet payment plan is not a loan program; there are no interest or finance charges and no credit check. There is a $30 per semester Nelnet enrollment fee. You can authorize an automatic bank payment through Nelnet. This is a bank-to-bank transfer of funds you pre-approve for your expenses at SUNY Adirondack. Payments can be made from either your checking or savings account. Payments are processed the fifth of each month and will continue until the balance is paid in full.

We know loved ones often help pay for college. (Thanks, Mom, Dad, Grandpa, Uncle Steve, cousin Sarah, whoever ...) Before they can, the student has to first approve by signing into Nelnet using the instructions above, then:

1. Log into Nelnet. 
2. From the homescreen, select "Add an authorized payer" on the right-hand side, under your name and email address. 
3. Fill out the required information, including their name and a security question to which they will know the answer.
4. The person paying the bill will then receive an email with a customer number. They should click the link to go to Nelnet, then and follow the instructions. 

TIP: Your loved one needs to keep the original link from the email to sign back in at a later date, so they should bookmark the page. (If they lose this link, you have to reissue an invitation.)          

A hold is placed on a student’s account if a bill becomes delinquent or past due. A hold will prevent you from future registration, receiving a transcript, residing in the Residence Hall or any other college service.

By registering for any class at the college, the student accepts and agrees to pay the college for any existing balance or future obligation to the college. Students are responsible for the tuition/fee liability incurred. A student will also be held responsible for balances due to the loss/reduction of financial aid or other credit originally anticipated due to her/his ineligibility, attendance, incomplete paperwork, etc.

Should it be necessary to place a delinquent account with a collection agency, all fees, including reasonable attorney fees, become the responsibility of the student. The student risks this debt being reported to the credit bureau which may appear on their credit report.

The Internal Revenue Service requires all colleges and universities to file form a 1098-T for each student who attends the college. This form is for informational purposes only and should be used when filing your income tax return each year. SUNY Adirondack will mail out a copy of Form 1098-T by Jan. 31. Students can also obtain the form through Self-Service Banner.

To Access your 1098T online:

• Log in to Banner with user ID and PIN
• Select the "Student" tab
• Go to "Student account"
• Select "tax notification" and enter the tax year

Helpful information

• "Qualified tuition" is undergraduate and graduate tuition charges. Qualified fees include: technology fees, special course fees, etc. "Unqualified" fees include: dormitory fees, meal plans, books, health insurance, activity fees, late fees, parking permit fees, fines, etc. Qualified charges are included in the year in which they are incurred.
• Receiving a form does not mean you're qualified to receive an educational tax credit. Determining eligibility is the responsibility of the taxpayer. Students and their parents might be eligible for the educational tax credits or deductions on your tax return. The Taxpayer Relief Act of 1997 created two educational tax credits for students and families, the Hope Scholarship Tax Credit and the Lifetime Learning Tax Credit. Students/parents should consult a qualified tax expert or the IRS for their specific income tax situation.

Students who officially drop or withdraw from SUNY Adirondack might be eligible for a bill adjustment. The adjustment is determined by the date the student processes a Drop/Add or Withdrawal form at the Registrar’s Office, according to the schedule noted below (some exceptions may apply).

Federal aid recipients who withdraw completely before completing 60 percent of the semester will be subject to the federal government’s Return of Title IV (Federal) Funds regulation.

Students who unofficially withdraw, in part or whole, are 100 percent liable for all tuition and fees.

Distribution of refund
SUNY Adirondack partners with NELNET Business Solutions, a financial services company, to deliver refunds to students. You have the option of receiving your refund in one of three ways:

• Direct deposit to your bank account: When choosing this method, simply provide your bank account information and your refund will be deposited directly into that account.
• Prepaid debit card: When choosing this method, your refund will be loaded to any existing prepaid re-loadable debit card.
• Check: When choosing this method, your refund will be mailed to your address on file. If you do not select a refund option, you will automatically receive a check. 

Qualifying for a refund

To determine if you qualify for a refund, refer to the Bill Adjustment/Liability Schedule.

Students may be eligible to receive a refund from financial aid or tuition overpayments that occur throughout each semester. A refund occurs when payments and credits on a student account exceed tuition, fees and other charges for a semester. The date of a specific refund depends on many factors, such as liability status, financial aid, etc. Students are encouraged to monitor their Self Service Banner account to check on the status of charges, payments, aid payments and refunds.

Setting up direct deposit

You can set up direct deposit for your refund.

• First, log in into Banner.
• Under the "Student" tab, select "Student Account."
• Then, choose "Set Up Payment Plan."
• Click on "Refund Management" in the upper-right corner.

A refund request is not required when:

• The posting of Title IV financial aid (Pell, SEOG & Federal Direct Loans) results in a credit balance on your Student Account.  A refund will be issued within 14 days of the aid posting.
• If your credit balance is a result of a Parent PLUS loan posting to your account. A refund will be issued within 14 days of the aid posting.
• If you become ineligible for financial aid, all balances because of the reduction or loss of financial aid funds are the responsibility of the student.

Even if you don't show up for classes at SUNY Adirondack, you will be charged, unless you officially withdraw from the college. Refer to the SUNY Adirondack refund schedule for additional dates and information regarding withdrawals and liability.

About withdrawals

• Students wishing to withdraw from courses for which they have registered MUST see an advisor in Student Success before filing an official withdrawal with the Registrar's Office.
• Ceasing to attend classes does not constitute an official withdrawal nor does it release you from your financial obligation to the college. This status will be reported to financial aid and may result in a reduction of financial aid. Notification to the instructor or to any other office does not constitute an official withdrawal.
• Withdrawal from class(es) does not necessarily entitle a student to a refund of tuition and fees paid, or to a reversal of tuition charged. Refunds will be made in accordance with the refund schedule. The date of withdrawal is the date the official withdrawal form is entered into Self-Service Banner, not the last date of class attendance. Students who receive financial aid should contact the Financial Aid Office. An official withdrawal may be processed in person at the Registrar’s Office.

Refunds are issued through Nelnet.

1. Log into Banner.
2. Select "Manage Refunds" from the Student Accounts menu.
3. Choose "Manage Refunds" on the right-hand side.