Student Accounts (Bursar)

Managing your account

The SUNY Adirondack Student Accounts Office can help answer your student billing and payment questions.

The Bursar's Office, located within Student Accounts, manages the financial affairs of the college.

Ways to pay your bill

To mail a check or money order made payable to SUNY Adirondack (be sure to include your Banner ID number), mail to:

SUNY Adirondack
Attn: Student Accounts
640 Bay Road
Queensbury, NY 12804

Go to the Student Accounts cashier window located in Warren Hall at SUNY Adirondack in Queensbury or stop by the office at SUNY Adirondack Saratoga in Wilton.

To help you meet your educational expenses, SUNY Adirondack is proud to offer NELNET as a convenient budget plan. This is not a loan program. There are no interest or finance charges assessed and there is no credit check. The cost to budget your interest-free monthly payment plan is a $25 per semester, a nonrefundable NELNET enrollment fee. It is easy to enroll in the NELNET e-Cashier payment plan online. Once you set up your plan, payments are made automatically.

WHAT ARE THE OPTIONS TO PAY ONLINE?

1. Payment in full: You may pay in full online using e-Cashier. You must authorize the payment to be withdrawn from either a credit card, personal checking or savings account. There is a $1 charge for this service.

2. Payment Plan: You may set up a payment plan using e-Cashier. There is a non-refundable $25 per semester enrollment fee for this service. As with the payment in full option, there are two ways to set up your plan:

  • Automatic Bank Payment (ACH) ACH payments are those payments you authorize NELNET to process directly with your financial institution. This is simply a bank-to-bank transfer of funds you preapproved for your expenses at SUNY Adirondack. Payments may be made from either your checking or savings account. Payments are processed on the 5th of each month and will continue until the balance is paid in full.
  • Credit Card Option Paying with your credit card gives you the option of taking advantage of any bonus programs that may be offered by your credit card company. If you elect to use this option, your monthly payment will be automatically charged to the credit card you designate. Visa, MasterCard, Discover and American Express are accepted. Payments will be charged on the 5th of each month until the balance is paid in full. Payments are processed by American Card Services Inc.

 

HOW MUCH OF A DOWN PAYMENT IS REQUIRED WHEN I ENROLL IN NELNET?

The size of your down payment is determined by the session you are attending and when you registered. The down payment is in addition to the $25 e-Cashier enrollment fee.

WHEN IS PAYMENT DUE?

Spring 2022: Payment plan available Nov. 10, 2021

Plan Enrollment
Period
Required down payment Number of payments Months of payments
Nov. 10 - Dec. 31 none 5 Jan-May
Jan. 1 - Feb. 3 none 4 Feb-May
Feb. 4 - Feb. 9 30 percent 3 March-May

HOW DO I ENROLL?

Please click here and follow the instructions to enroll through e-Cashier. Be sure to have the following information:

  • Nine-digit student ID number (also called Banner ID number);
  • The name, address and email address of the person responsible for making the payments;
  • To protect your privacy, you will need to create your own unique NELNET Access Code. Please be sure it is something you can easily remember.
  • Account information for the person responsible for payment.
    • If paying by automatic bank payments, you will need the bank name, telephone number, account number and routing number. Most of this information is located on your check.
    • If paying by credit card, you will need the credit card number and expiration date.

Down or full payments are deducted from the account provided on the agreement immediately. If the payment fails for any reason, the agreement is terminated and notification is sent to the person responsible for payment. A $1 nonrefundable NELNET Enrollment Fee will be assessed for full payments.

WHERE AND WHAT TIME WILL FUNDS BE WITHDRAWN FROM MY ACCOUNT?

NELNET specifies the date each payment will occur, but it is your financial institution that determines the time of day the payment is debited. NELNET recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure automatic payments clear. If a payment date falls on a weekend or banking holiday, the payment will be attempted the following business day.

HOW WILL I BE NOTIFIED OF MY PAYMENT INFORMATION? 

Once your agreement is posted to the NELNET system, you will receive a confirmation notification of your payment amount by email or letter. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to My NELNET Account. The notification also serves as a reminder that a $25 per semester non-refundable NELNET Enrollment Fee will be processed from the account indicated on the agreement.

CANY I PAY BY PHONE WITH NELNET?

In accordance with the Terms & Conditions of your NELNET agreement, payments are processed electronically. NELNET does not accept payments by phone.

WHAT IS THE NELNET ACCESS CODE?

To help protect your privacy, NELNET asks the person responsible for the payments to create an access code. If you should call into NELNET inquiring about your NELNET agreement or inquire online through My NELNET Account, you will be required to verify your NELNET access code. If you do not create an access code on your NELNET agreement, one will be randomly assigned to you. Your NELNET Access Code will be identified on your NELNET Confirmation Notification. Please remember to keep a copy of your confirmation notification.

HOW DO I CONTACT NELNET?

NELNET customer service representatives are available from 8:30 a.m. to 8 p.m. Monday through Thursday and from 8:30 a.m. to 6 p.m. Friday. You can call 800-609-8056 or email info@factsmgt.com.

NELNET Business Solutions
P.O. Box 67067
Lincoln, NE 68506
www.factsmgt.com
 

Students interested in living on campus in SUNY Adirondack's Residence Hall should apply and be accepted to the college, fill out the Housing Application form, then submit a $250 housing deposit.

To pay online, please file the directions outlined under "Pay online" in creating a NELNET profile. To pay with a check or money order, please make it out to "SUNY Adirondack" and mail it to the Residence Life Office, SUNY Adirondack, 640 Bay Road, Queensbury, NY 12804. 

Make a payment on a past-due balance online or go to the Student Accounts cashier window located in Warren Hall at SUNY Adirondack in Queensbury or the office at SUNY Adirondack Saratoga in Wilton.

If you registered for a non-credit class with Continuing Education, your payment is due immediately. To pay online, please file the directions outlined under "Pay online" in creating a NELNET profile.

To pay in person AFTER REGISTERING FOR A COURSE, you have the following options:

  • Cash payment must be made at the Student Accounts Cashier Window in Warren Hall or at SUNY Adirondack Saratoga (call 518-584-3959 to check availability), with a copy of the student schedule and bill.
  • Credit card payment must be made either at the Office of Continuing Education, the Student Accounts Cashier Window in Warren Hall or at SUNY Adirondack Saratoga (call 518-584-3959 to check availability), with a copy of the student schedule and fill, or by using e-cashier (see note above). A $1 nonrefundable NELNET Enrollment Fee will be assessed for each e-cashier payment. Full payments are deducted immediately from the account provided on the NELNET agreement.
  • Third Party/Employer-Paid Tuition: Please mail or fax a letter to the Office of Continuing Education on company letterhead authorizing SUNY Adirondack to bill the company. This letter must be included with the registration material.

Billing and Tuition Payment Checklist

After registering for classes, you will receive a tuition bill from the Student Accounts/Bursar's Office.

Payment due dates are scheduled approximately four weeks before the first day of classes for the Fall semester and two weeks before the start of classes for the Spring semester.  

1. Submit a Certificate of Residence if you are a New York state resident (obtained no earlier than 60 days before the start of classes) to Student Accounts. This form is required to qualify for the New York state tuition rate.  

2. If using financial aid, check your financial aid status by logging into Self-Service Banner, where you can review your bill to determine the amount of tuition you owe.   

3. Make a payment or set up a payment plan or send a check or money order payable to SUNY Adirondack to the Student Accounts Office.

 

More Information

Student bills are due according to the date on your bill. Paper bills are mailed to the student’s permanent address and can be accessed online in Self-Service Banner. Bill Schedule

The schedule below is a guideline to the approximate times that each semester bills are due.

Due dates: 

Fall

Approximately four weeks before the first day of classes

Winter session

Mid-December

Spring

Approximately two weeks before the first day of classes 

Summer

Three weeks before the first day of classes

 

Bookstore advances allow eligible students to charge all or a portion of their costs for textbooks and related supplies at the college Bookstore. When using loan funds, students must NOT be eligible for Federal Pell and must submit an application to Student Accounts EACH SEMESTER. Those using federal grant money will automatically have it offered. If students using federal grant money do not wish to participate, an opt-out form is available at the Financial Aid and Student Accounts offices.

More information on bookstore advances.

 

New York State Education Law requires all students to show proof of residence upon enrolling in a community college. A Certificate of Residence allows SUNY Adirondack to bill your home county for part of your tuition costs, which helps pay for your education. 

Submit a Certificate of Residence to Student Accounts, located in Warren Hall in the Business Office, within 21 days of the start of classes.

If you fail to file a Certificate of Residency each year, you will be charged at a higher rate (non-resident tuition).

More information on completing the required Certificate of Residence form for New York state students.

FERPA (Federal Educational Rights and Privacy Act) is a federal regulation that applies to any person who enters a post-secondary institution, regardless of age.

Without a completed FERPA form on file, no information can be given to any person other than the student. For a guardian or other designated person to obtain information by phone or in person, the student must give consent. This is done by completing a FERPA form.

To access a FERPA form, log in to Banner, then: 

  • Click Student tab at top on green line
  • Select FERPA menu
  • Add new FERPA Waiver Authentication Survey

A password is established, which will be used by Student Accounts to speak with the designated person. Once this form is submitted, it stays in effect until the student changes it. To make changes, follow the steps above but click "View/Edit FERPA Waiver Authentication Survey."

 

By registering for classes at SUNY Adirondack, I acknowledge and agree that I am financially responsible for all charges related to my registration and housing.

I understand that if financial payment and/or arrangements have not been made by the due date, the college reserves the right to remove me as a student for non-payment, deny me access to my registered classes, and/or place a "hold" on my student records restricting me from registering, graduating, and/or obtaining a transcript until the account is paid in full. I am responsible for all late charges incurred.

I also understand that if my financial aid is reduced or canceled, I am responsible for all charges on my account. Failure to attend classes does not absolve me from financial liability. In all cases it is my responsibility to drop classes by the published drop/add date(s) and I accept financial liability for these classes in accordance with the SUNY Adirondack Bill Adjustment/Liability Schedule. SUNY Adirondack may call (personally or automated) or text any phone number that I have provided to the College and leave a message regarding any outstanding account I have. I understand that, if the college texts me, I will be able to opt out. The college may use a collection agency or take legal action for any account balance due and I will be responsible for all charges owed which may include collection and/or litigation costs or attorney fees.

I understand that the college will (1) electronically post my 1098-T form (Tuition Statement) to my Banner account so I can download the form for tax purposes and (2) mail a paper copy of my 1098-T to my primary address on file. I understand that I am responsible for providing the college with updated contact information either through Banner or in person at the Registrar's Office in Warren Hall or at SUNY Adirondack Saratoga.

Federal Student Financial Aid Permission Statement (applicable for Federal Financial Aid recipients ONLY):

I give SUNY Adirondack permission to use any federal student aid (Pell Grant, SEOG, Direct Loan) to pay any current charges I incur for educational-related activities and any other charges (institutional and non-institutional) related to my attendance. I understand that at any time I may contact the Student Accounts (Bursar) Office to revoke this permission regarding the use of my federal student aid.

 

Holds

A hold is placed on a student’s account if a bill becomes delinquent or past due. A hold will prevent the student from future registration, receiving a transcript, residing in the Residence Hall or any other college service.

Collections

By registering for any class at the college, the student accepts and agrees to pay the college for any existing balance or future obligation to the college. Students are responsible for the tuition/fee liability incurred. A student will also be held responsible for balances due to the loss/reduction of financial aid or other credit originally anticipated due to her/his ineligibility, attendance, incomplete paperwork, etc.

Should it be necessary to place a delinquent account with a collection agency, all fees, including reasonable attorney fees, become the responsibility of the student. The student risks this debt being reported to the credit bureau which may appear on their credit report.

 

The Internal Revenue Service requires all colleges and universities to file form 1098-T for each student who attends the college. This form is for informational purposes only and should be used when filing your income tax return each year.

To Access your 1098T online: 

  • Log in to Banner (bottom right of home page)
  • Enter secure area
  • Login with user ID and PIN
  • Student tab
  • Student account
  • Tax notification
  • Enter tax year

FAQs concerning IRS Form 1098-T:

The Tax Relief Act of 1997 states that educational institutions file informational returns with the IRS indicating a student's enrollment status and qualified charges. The 1098-T form a student receives in the mail is information sent to the IRS by SUNY Adirondack. The form is an informational return for personal records and is not required to be submitted with your tax return.

HOW DO I RECEIVE A COPY OF THE FORM 1098-T? 

SUNY Adirondack will mail out a copy of Form 1098-T by Jan. 31. It is important your permanent address is current and updated. Students may also obtain a detailed summary of the form in Self-Service Banner.

WHAT ARE QUALIFIED TUITION AND RELATED EXPENSES? 

Qualified tuition is undergraduate and graduate tuition charges. Qualified fees include: technology fees, special course fees, etc. Unqualified fees include: dormitory fees, meal plans, books, health insurance, activity fees, late fees, parking permit fees, fines, etc. *Please note: qualified charges are included in the year in which they are incurred.

AM I QUALIFIED TO RECEIVE ONE OF THE EDUCATIONAL TAX CREDITS BECAUSE I RECEIVED A FORM 1098-T?

Not necessarily. Determining eligibility is the responsibility of the taxpayer. SUNY Adirondack is required to file the Form 1098-T with the IRS and to mail a copy to each student who was billed for qualified tuition and related expenses.

HOW DO I DETERMINE IF I AM ELIGIBLE FOR AN EDUCATIONAL TAX CREDIT?

You and your parents may be eligible for the educational tax credits or deductions on your tax return. The Taxpayer Relief Act of 1997 created two educational tax credits for students and families, the Hope Scholarship Tax Credit and the Lifetime Learning Tax Credit. Students/parents should consult a qualified tax expert or the IRS for their specific income tax situation.

Even if you don't show up for classes at SUNY Adirondack, you will be charged, unless you officially withdraw from the college.

Refer to the SUNY Adirondack refund schedule for additional dates and information regarding withdrawals and liability.

Students wishing to withdraw from courses for which they have registered MUST see an advisor in the Student Success before filing an official withdrawal with the Registrar's Office. Ceasing to attend classes does not constitute an official withdrawal nor does it release you from your financial obligation to the college. This status will be reported to financial aid and may result in a reduction of financial aid. Notification to the instructor or to any other office does not constitute an official withdrawal.

Withdrawal from class(es) does not necessarily entitle a student to a refund of tuition and fees paid, or to a reversal of tuition charged. Refunds will be made in accordance with the refund schedule. The date of withdrawal is the date the official withdrawal form is entered into Self-Service Banner, not the last date of class attendance. Students who receive financial aid should contact the Financial Aid Office. An official withdrawal may be processed in person at the Registrar’s Office.

 

VIEW YOUR BILL

Log in to Banner, then: 

  • Select "Student and Financial Aid"
  • Go to "Student" Tab
  • Choose "Student Account"
  • Choose the option you want (Most popular is "account summary by term")

PAY YOUR BILL ONLINE 

Log in to Banner, then:

  • Select "Admissions and cost" tab
  • Choose "Student accounts" on left
  • Scroll down to "pay my bill"
  • Select what you are paying
  • Click on the E-cashier oval icon
  • Follow steps

                        Or use:    www.mycollegepaymentplan.com/adirondack

REFUNDS: STUDENT CHOICE REFUNDS

Log in to Banner, then:

  • Select "Student" tab
  • Go to Student account
  • Choose "Set up payment plan" (if first time, you may need to sign up)
  • Use "Refund Management" in the upper right

If you have problems with the NELNET portal, call Nelnet customer service at 800-609-8056

CERTIFICATE OF RESIDENCE (COR)

FERPA

To access the FERPA form, log in to Banner, then:

  • Go to "Student" tab
  • Select "FERPA menu"
  • Add new FERPA Waiver Authentication Survey

A password is established, which will be used by student accounts to speak with the designated person.

Once this form is submitted, it stays in effect until the student changes it.

To make changes, follow the steps above but click "View/Edit FERPA Waiver Authentication Survey."